Problems after powercut

[soren.hojberg@outlook.dk]

After a power cut, I started WDP and got information about a new version (2021.2d)

I downloaded it and when I started WDB I get the errors on the images saying that there is no write permission to the folder.

I then tried installing WDP from the USB on another PC, but this had the same result.

After a long time it says: "Lauffehler6: überlauf"

But there is a lot of free space.

[Rupert van Swol]

Hi Soren, the error message uberprufen sie, ob sie auf den ordner zugreifen konnen "is not about there being too little space on the HD disk .

the translation say ""check whether you can access the folder "

I vaguely suspect that the installation is not running to the correct folder.
It should go to the folder on the C drive / Wdigipet/

kind Regards
Rupert

[soren.hojberg@outlook.dk]

Hi Rupert

It installs in the folder WDIGIPET.

When I try to startup the Startcenter it looks lige it's gonna run installation again. and then write the error that it cannot write to C:\WDIGIPET\WDIGIPET.EXE

And the funny is it's both on the "old" machine, and also on a new where I try to install it from My WDB-usb.

[Stefan Lersch]

Hi Soren,

it looks like the typical Windows problem. Please try this: make a right click on the setup.exe and select "install as administrator". This is important because being an admin is not sufficient. This is a Windows issue since Windows 7 and not a WDP problem.

[soren.hojberg@outlook.dk]

Hi Stefan

Thank you for your input.

I install the program as administrator as you discribe, it installs fine.

Then when I startup the WDP-Startcenter  got the error, and even if i try to startup as administrator.

I have been working with it for more than 40 years, and both me and some of my colleges can't find the reason why.

[Stefan Lersch]

Hi Soren,


as I wrote, administrator is not sufficient. You need to do the click with the right mouse button on the setup.exe and choose "install as administrator". You didn't write it you did exactly this.


Additionally you should disable your virus scanner for a while and start WDP. Those virus scanners often cause troubles.

[soren.hojberg@outlook.dk]

Hi Stefan

Problem solved.

It was the AntiVirus, that works in two levels.

It's pussible to say that the program should not automaticly startup, but still the kernel runs in background on startup. After uninstalling it totaly everything works fine.

Thank You very mutch 

[Rupert van Swol]

Hi Soren, Nice that the installation has succeeded.
But you're not done yet.
Also create an exception position in Microsoft Firewall for Windigipet.
Or in the antivirus software used.

kind regards

Rupert