Lost of connection beteween PC (WDP 2009.3 french ) and CS2

[André Grandmaison]

Hi ,
I have very often a lost connection of the CS2 , and that create a lot off failure on the network.
Could you help! PC XP SP3, CS2 60214, soft 1.4.0, hard 4.33 , WDP 11.3.162 french. ethernet 100mbs.
I have no idee about this trouble, just restart the connection , and all continue, if there are'nt accident.
Thanks in forward
Best regard.
André

[dconner]

  Bonsoir Andrè, I'm not the expert with CS2 & WDP French version or otherwise. But an intermitant connection loss must firstly point to a possible L.A.N. Patch Cable connection fault. Are the connectors both ends in good condition ? Are you using a HUB to interface between your CS2 and laptop, if so, the HUB may be your problem. Have you tried a cross wire RED patch cable without using a HUB ?

              Best Regards - Dave CONNER

[dconner]

  I forgot to ask you if the cmd ping works from WINDOWS when your connection problem with the CS2 surfaces ?

          Best Regards - Dave CONNER

[André Grandmaison]

Thanks Dave,
The connection is direct between PC and CS2 , cable of 5 meter and cross connexion.
The PC itself didn't gave information about the lost of connexion.
I have just to reactive the cs2 (extra- status digital..), I don't have to do any action of type of network.
Regards
André

[André Grandmaison]

Additional info:
Cable exchanged, no info into the events, cards status the counter still increasing, on CS2 both light still on.
regards
André  

[Markus Herzog]

Hello André,

what do you mean by "no info into the events"?
What message is showed by Win-Digipet when the message gets lost?

Regards
Markus

[André Grandmaison]

Hi Markus,
No info into events = windows didn't detecd any trouble.
Message from windigipet french nearly = lost of connection with CS2 reinit them.
Regards
André

[Markus Herzog]

Hi André,

maybe you try if an update of the CS2 to 1.5.2 will help.

Regards
Markus

[André Grandmaison]

Thanks Markus,
The current version of CS2 is 1.4.0, where did you found 1.5.2?
Regards
André

[Markus Herzog]

Hello André,

the 1.5.2. is avaiable via Online Update not via USB update version.

Regards
Markus

[André Grandmaison]

Thanks, I'll test it.
Reagrads
André

[André Grandmaison]

Hello Markus,
I had to modifier the internet network, windigipet was running without external internet. The CS2 is now at 1.5.2 I wait few days before conclude.
Thanks again
Regards
André

[André Grandmaison]

Hi Markus
I lost several days because the site WDP wasn't accessible.
The upgrade of the CS2 didn't solve the trouble. I include message in french how said:
"CS2 didn't answer reinit digital system"
To simplifie messages I go to the english version with the last update.
Regards
André

[Hwnel]

Hello André,

Have you tried unplugging the ethernet cable on the CS2 and plugging it back in?  This helped
me a few times when I had the same message.

Elliott

[André Grandmaison]

Hi Elliot
I have tested several actions, when the lost of connection become, the ethernet is still actif!
Regards
André